Help

(Q) I’ve changed the name server settings and my site is not showing?
Name server changes usually take 24 to 48 hours to fully start working. This period, is called propagation.

  • You could also try flushing the DNS on your system, Type ‘CMD’ within windows search, ‘Bottom left’, Then type ‘ipconfig/flushdns’, Then press the return/enter button.
  • Try clearing your browser history and or press the ‘F5’ key.

(Q) I’ve entered the wrong login details to cPanel / Webmail, Now my site won’t load?
Our system may have seen this as a ‘Brute Force Attack’, You can try using a different internet connection, In such case, Please open a support ticket letting us know your IP address so we can check to see if it’s in our block list.

(Q) My site is showing a ‘Suspended’ screen?
Please contact our support team by opening a new ‘Ticket’.

(Q) I need to ask for help with my hosting account I have with WPH?
In such case, Login to your member area to open a new support ticket.